Privacy Policy
This Privacy Policy explains how Gillespies Couture Cakes collects, uses and protects your personal information when you use our website, book a class or contact us.
Your Privacy Matters
We only collect personal information that is needed to process bookings, manage orders, respond to enquiries and provide our services safely and professionally.
Who We Are
Our website address is https://gillespiescouturecakes.co.uk. Gillespies Couture Cakes provides cake decorating classes, creative experiences, private events and related services.
Information We Collect
When you use our website, place an order, book a class or contact us, we may collect:
- Your name
- Email address
- Phone number
- Billing details
- Order and booking information
- Messages or enquiries sent to us
How We Use Your Information
We use your information to:
- Process bookings and orders
- Send order confirmations and updates
- Respond to enquiries
- Manage customer accounts
- Improve our website and services
- Meet legal or security requirements
Payments
Payments are processed securely through third-party payment providers such as WooCommerce payment services, Klarna, Clearpay, Stripe, PayPal or similar services where enabled.
We do not store your full card details on our website.
Cookies
Our website may use cookies to improve your browsing experience, manage your basket, keep you logged in, remember preferences and help us understand website performance.
You can disable cookies through your browser settings, although some parts of the website may not work correctly without them.
Customer Accounts
If you create an account on our website, we store the details you provide so you can view orders, manage bookings, leave reviews and checkout faster.
You can request access to, correction of or deletion of your personal data at any time.
Reviews & Comments
If you leave a review or comment, we may collect the information shown in the form, along with technical information such as your IP address and browser user agent to help with spam prevention and website security.
Who We Share Data With
We may share necessary information with trusted service providers who help us operate the website, process payments, manage bookings, deliver emails or provide website security.
We do not sell your personal data.
How Long We Keep Data
We keep order, booking and account information for as long as needed for business, legal, tax, accounting and security purposes.
Reviews and comments may be retained unless you ask us to remove them.
Your Rights
You may request a copy of the personal data we hold about you. You may also ask us to correct or delete personal information, unless we are required to keep it for legal, administrative, accounting or security reasons.
Contact Us
If you have any questions about this Privacy Policy or how your information is used, please contact us through our website.